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WARRANTY INFO

WARRANTY INFO

 

Defective Merchandise/Warranty Information:

Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account or we are happy to email a copy to you. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada, please refer to the product manual for more information. If you can't find the manufacturer information on this page please be sure to let us know, we will be happy to direct you.

 

 

BRAND

ADDRESS

PHONE

E-MAIL

WEBSITE

AKA Racing (AKA)

25703 Jefferson Ave Ste 27 
Murrieta, CA 92562

951-677-2500

 

http://www.raceaka.com/

AquaCraft (AQU)

 

217-398-8970

productsupport@horizonhobby.com

http://www.aquacraftmodels.com/

ARRMA (ARA)

 

217-398-8970

supportUSA@arrma-rc.com

http://www.arrma-rc.com/

Associated (ASC)

26021 Commercentre Dr 
Lake Forest, CA 92630

855-721-0266

service@aeteam.net

https://www.teamassociated.com/support/

Atomik (ATK)

14028 N. Ohio Street 
Rathdrum, ID 83858

800-705-0620

 

http://www.atomik-rc.com

Axial (AXI)

1608 Interstate Drive 
Champaign, IL 61822

877-642-9425

service@axialracing.com

http://www.axialracing.com/

Blade (BLH)

4105 Fieldstone Road 
Champaign, IL 61822

877-504-0233

http://www.bladehelis.com/about/contact.aspx

http://www.bladehelis.com

Carisma

21/ Floor, Kingsway Industrial Building, 
Phase 2, 173 – 175 Wo Yi Hop Road, 
Kwai Chung, N.T., Hong Kong

852-2427-5831

marketing@matoys.com

https://www.carisma-shop.com/en/

Castle Creations (CSE)

540 North Rogers Road 
Olathe, KS 66062

913-390-6939

http://www.castlecreations.com/contact-service

http://www.castlecreations.com/

CEN Racing (CEG)

 

E-Mail Only

support@cenracing.com 

http://www.cenracing.com/

 

Cross RC

 

807 Oregon Street
Oshkosh, WI 54902

 

 

support@crossrc.us

https://www.crossrc.us

DHK Hobby

 

+0086 (755) 3389 5639

jack_jiang@dhkhobby.com

http://www.dhkhobby.com

Dubro (DUB)

PO Box 815

800-848-9411

https://www.dubro.com/pages/contact-us

http://www.dubro.com/

Dumas (DUM)

909 East 17th Street 
Tucson, AZ 85719

520-623-3742

sales@dumasproducts.com

http://www.dumasproducts.com/

Team Durango (TDR)

 

217-398-3630

supportUSA@team-durango.com

http://www.team-durango.com/

DuraTrax (DTX)

 

217-398-8970

http:/duratrax.com/support.php

http://www.duratrax.com/

Dynamite (DYN)

4105 Fieldstone Road 
Champaign, IL 61822

877-504-0233

productsupport@horizonhobby.com

https://www.horizonhobby.com/content/dynamite-rc

E-Flite (EFL)

4105 Fieldstone Road 
Champaign, IL 61822

877-504-0233

 

https://www.horizonhobby.com/content/e-flite-rc

Estes (EST)

1295 H Street 
Penrose, CO 81240

719-372-6565

webcs@estesrockets.com

http://www.estesrockets.com/

FlightPower (FPW)

 

217-398-8970

   

FlyZone (FLZ)

 

217-398-8970

https://www.flyzoneplanes.com/contact.php

http://www.flyzoneplanes.com

FreqEsKinz (FRQ)

 

816-200-0744

http://www.freqeskinz.com/contact-us

http://www.freqeskinz.com

Futaba (FUT)

2681 Wall Triana Hwy 
Huntsville, AL 35824

256-461-9399

https://futabausa.com/contactus/

https://futabausa.com/

Gmade (GMA)

 

E-Mail Only

contact@gmade.net

https://www.hobbyrecreationproducts.com/pages/gmade

Great Planes (GPM)

 

217-398-8970

 

http://www.greatplanes.com/

Hakko USA (HAK)

American Hakko Products, Inc.
28920 Avenue Williams 
Valencia, California 91355

661-294-0090

Support@HakkoUSA.com

http://www.hakkousa.com

Hangar 9 (HAN)

4105 Fieldstone Road 
Champaign, IL 61822

800-338-4639

productsupport@horizonhobby.com<

https://www.horizonhobby.com/content/hangar-9

Heli-Max (HMX)

 

217-398-8970

 

 

Hitec (HRC

Hitec RCD/ Multiplex USA, Inc.  
12760 Danielson Ct. Unit E
Poway, CA 92064

858-748-6948

service@hitecrcd.com

http://www.hitecrcd.com/

Hobbico (HCA)

 

217-398-8970

   

HobbyZone (HBZ)

4105 Fieldstone Road 
Champaign, IL 61822

877-504-0233

support@horizonhobby.com

 

Hobbywing

Building 4, Yasen Chuangxin Hi-tech Industrial Park, 8 Chengxin Road, Baolong Industrial Town, Longgang District, Shenzhen, China +86-755-89507122+850
+86-755-89507122+300

fae_car@hobbywing.com
fae_air@hobbywing.com

http://www.hobbywing.com/

HPI Racing (HPI)

   

support@hpiracing.com

http://www.hpiracing.com/

Hubsan (HIC)

717 Brea Canyon RD. ST6 
Walnut, CA 91789

909-444-0555

sales@hubsan.com http://www.hubsan.com/na/index.php?main_page=index

Integy (INT)

4010 Valley Blvd #110 
Walnut, CA 91789

 

integy1@aol.com

http://www.integy.com

Iwata-Madea (IWA)

1336 N. Mason St. 
Portland, OR 97217

503-253-7308

 

http://www.artoolproducts.com

Jaco (JAC)

600 Shenandoah Ave 
Elkton, VA 22824

540-298-0446

JACOPROD@aol.com

 

JConcepts (JCI)

15370 Cr 565a Ste. C 
Groveland, FL 34736

352-241-4976

info@jconcepts.net

http://www.jconcepts.net/

Jet Glue (JET)

406 Green Briar Lane 
PO Box 633 
Deerfield, IL 60015

866-538-4583

jetglue@core.com

http://www.jetglues.com/

JR Radios (JRP)

PO Box 8757 
Champaign, IL 61826

217-355-9511

support@jramericas.com

http://www.jramericas.com/

Junfac

 

 

http://www.junfac.com/shopinfo/guide.html#change

http://www.junfac.com/

Kimbrough (KIM)

1322 Bell Avenue , Unit 1-C 
Tustin, CA 92780

714-258-7425

sales@kimbroughracingproducts.com

http://www.kimbroughracingproducts.com

Klotz (KSF)

7424 Freedom Way 
Fort Wayne, IN 46857

260-490-0489

salesteam@klotzlube.com http://www.klotzlube.com/

Ko Propo America (KOP)

3553 Atlantic Ave. #162 
Long Beach, CA 90807

562-888-4882

http://kopropo.com/america/contact/

http://kopropo.com/america/

Kyosho Corporation (KYO)

20322 Valencia Circle
Lake Forest, CA 92630-8158

949-454-8854

https://www.kyoshoamerica.com/crm.asp?action=contactus

http://www.kyoshoamerica.com

Losi (LOS)

 

877.504.0233

productsupport@horizonhobby.com

http://www.losi.com/

Lunsford Racing (LNS)

2500 Three Lakes Road , Suite A 
Albany, OR 97322

541-928-0587

 

https://www.lunsfordracing.com/

M2C Racing (M2C)

1457 Sullivan Street 
Rock Hill, SC 29730

803-417-3071

m2cracing@yahoo.com

http://www.m2cracing.com

McCoy (MCC)

2117 North 2nd Avenue 
Upland, CA 91784

909-982-3888

   

MIP (MIP)

Moore's Ideal Products 
830 W. Golden Grove Way
Covina, CA 91722

626-339-9008

https://www.miponline.com/crm.asp?action=contactus

http://www.miponline.com/

MRC (MRC)

PO Box 6312 
Edison, NJ 08818 

732-225-2100

mrcsupport@modelrectifier.com

http://www.modelrectifier.com/

Muchmore Racing (MMR)

 

217-398-8970

http://www.muchmoreracing.net/contactus.php

http://www.muchmoreracing.net

Mugen (MUG)

20525 Crescent Bay Drive 
Lake Forest, CA 92630

949-707-5607

support@mugenseiki.com

http://www.mugenracing.com/

Multiplex (MPU)

12760 Danielson Ct. Unit E 
Poway, CA 92064

858-748-6948

service@hitecrcd.com

http://hitecrcd.com/

MyTrickRC

175 Freedom Ave.
Anaheim, CA 92801

949-654-4493

https://www.mytrickrc.com/contact-us/ https://www.mytrickrc.com/

O'Donnell Racing (ODO)

 

217-398-8970

   

Team Orion (ORI)

 

877-504-0233

productsupport@horizonhobby.com

http://www.teamorion.com/

O.S. Engines (OSM)

 

217-398-8970

https://www.osengines.com/contact.php

http://www.osengines.com/

Pactra (PAC)

11 Hawthorn Parkway 
Vernon Hills, IL 60061

800-837-8677

https://www.testors.com/pages/help-and-support/contact-us/

http://www.testors.com/

Panther (PAH)

880 Columbia Ave #2 
Riverside, CA 92507

951-682-2237

Sales@panther-rc.com

http://panthertires.com/news/

ParkZone (PKZ)

4105 Fieldstone Rd 
Champaign, IL 61822

888-959-2305

productsupport@horizonhobby.com

http://www.parkzone.com

Parrot (PTA)

 

877-972-7768

 

http://www.parrot.com/usa/support/hotline/

Peak Racing (PEK)

20322 Valencia Circle
Lake Forest, CA 92630

800-716-4518

  http://www.kyoshoamerica.com/PEAK-RACING-PRODUCTS_c_7.html

Pro Boat (PRB)

4105 Fieldstone Road 
Champaign, IL 61822

877-504-0233

productsupport@horizonhobby.com

http://www.proboatmodels.com/

Pro-Line (PRO)

201 W Lincoln 
Banning, CA 92220

951-849-9781

https://support.prolineracing.com/

https://www.prolineracing.com/

Protoform (PRM)

PO Box 456 
Beaumont, CA 92223

909-849-9781

https://support.racepf.com/

https://www.racepf.com/

Racers Edge (RCE)

 

866-855-5566

support@racers-edge.com

https://www.hobbyrecreationproducts.com/pages/racers-edge

Rage RC

 

E-Mail Only

support@ragerc.com

https://www.hobbyrecreationproducts.com/pages/rage

Ram (RAM)

229 East Rollins Road 
Round Lake Beach, IL 60073

847-740-8726

 

http://www.ramrcandramtrack.com/

RB Innovations (RBV)

PO Box 16 
Minoa, NY 13116

315-451-4440

sales@rbinnovations.com

http://www.RBINNOVATIONS.COM/

RC Screwz (RCZ)

42774 Redfern
Canton , MI 48187

734-765-8870

rcscrewz@gmail.com

http://www.rcscrewz.com/

RD Logics (RDL)

17360 Colima Road #182 
Rowland Heights, CA 91748

909-539-0248

https://rdlogics.3dcartstores.com/crm.asp?action=contactus

http://www.rdlogics.com/

Redcat Racing (RED)

3145 East Washington Street 
Phoenix, AZ 85034

602-454-6445

support@redcatracing.com

http://www.redcatracing.com/Warranty-Form

Revell (RMX)

1850 Howard, Unit A 
Elk Grove Village, IL 60007

800-833-3570

cservice@revell.com

http://www.revell.com/

RJ Speed (RJS)

PO Box 25 
Murrayville, GA 30564

770-534-3816

answers@rjspeed.com

http://www.rjspeed.com

Robinson Racing (RRP)

PO Box 3570 
Oakhurst, CA 93644

559-692-2465

info@robinsonracing.com

http://www.robinsonracing.com/

RPM (RPM)

14978 Sierra Bonita Lane 
Chino, CA 91710

909-393-0366

http://www.rpmrcproducts.com/contact

http://www.rpmrcproducts.com

Sanwa (SNW)

    rcintl@sanwa-denshi.co.jp

http://www.sanwa-denshi.com/rc/car/

Savox USA (SAV)

2034 South 3850 West
Salt Lake City, Utah 84104

855-767-2869

customerservice@savoxusa.com

http://www.savoxusa.com/default.asp

Spaz Stix (SZX)

P.O. Box 70717 
West Valley City, UT 84170

800-706-0690

   

Spektrum (SPM)

4105 Fieldstone Road 
Champaign, IL 61822

800-338-4639

productsupport@horizonhobby.com

http://www.spektrumrc.com/

ST Racing (SPT)

STRC Trading Inc.
385 S. Lemon Ave. #E183
Walnut, CA 91789

 

http://www.teamstrc.com/index.php?route=information/contact

http://www.teamstrc.com/

T.A. Emerald (TAE)

1580 East Edinger Suite K 
Santa Ana, CA 92705

800-280-0020

TechSupport@puretronics.com  

Tactic (TAC)

4105 Fieldstone Rd 
Champaign, IL 61822

217-398-8970

https://www.tacticrc.com/support/contact.php

https://www.tacticrc.com/

Tamiya (TAM)

36 Discovery Way Suite 200
Irvine, CA 92618

800-826-4922

https://www.tamiyausa.com/contact/

http://www.tamiyausa.com/

Tekin (TEK)

165 Commerce St.
PO Box 2189 
Mccall, ID 83638

208-634-5559

support@teamtekin.com

http://www.teamtekin.com/

Tekno R/C (TKR)

10755 Scripps Poway Pkwy #598 
San Diego, CA 92131

858-997-0833

https://blog.teknorc.com/contact-us/

http://www.teknorc.com/

THS Racing (THP)

267 Tomahawk St, Route 118 
Baldwin Place, NY 10505

 

https://thsracing.com/contact-us

http://www.thsracing.com/

Thunder Power (THP)

4720 W. University Ave
Las Vegas, NV 89103

702-228-8883

Sales@ThunderPowerRC.com

http://www.thunderpowerrc.com/

Thunder Tiger (TTR)

   

https://www.thundertiger.com/contact.php

http://www.thundertiger.com

Top Flite (TOP)

 

217-398-8970

https://www.top-flite.com/contact.php

http://www.top-flite.com/

TrakPower (TKP)

 

217-398-8970

https://www.trakpowerusa.com/contact.php

http://www.trakpowerusa.com

Traxxas (TRA)

6250 Traxxas Way 
McKinney, TX 75070

888-872-9927

support@traxxas.com

http://www.traxxas.com/

Trinity (TRI)

P.O. Box 520747 
Longwood, FL. 32752

407-960-5080

https://www.teamtrinity.com/crm.asp?action=contactus

http://www.teamtrinity.com/

UpGrade R/C (UPG)

 

661-259-8772

Jayme@upgrade-rc.com

http://www.rcidcustom.com/

Venom (VNR)

14028 N Ohio St. 
Rathdrum, ID 83858

800-705-0620

https://www.venompower.com/pages/contact-us

https://www.venompower.com/

Wing Tote (WGT)

354 Domer Ave. Ct Ste 106 
Laurel, MD 20707

301-725-6033

service@wingtote.com

http://www.wing-tote.com

W.S. Deans (WSD)

10875 Portal Drive 
Los Alamitos, CA 90720

714-828-6494

service@wsdeans.com

http://www.wsdeans.com/

XXX Main Racing (XXX)

PO Box 42198
128 Queen St South
Mississauga ON L5M 1K8

905-816-1551

video@xxxmain.com

http://www.xxxmain.com/

Zap Adhesives (HOU)

625 North 12th Street 
PO Box 1247 
St. Charles, Il 60174

630-584-7616

sales@robart.com

https://www.zapglue.com/

 


* WALKERA OR LIGHTNING HOBBY LIMITED 30 DAY WARRANTY

VERY IMPORTANT: This warranty covers Helicopters or Quadcopters which have not been flown or used in any way. Products that have been damaged or crashed from flying are not eligible for warranty or repair. Please be aware that many Helicopters and Quadcopters take a high skill level to be flown correctly, we are not liable for damages due to pilot error or product misuse.

No warranty service will be provided on products that have been flown or used. Warranty service is intended to cover manufacturer defects out of the box - defects that prohibit the product from flying. If we deem that the merchandise has been used, crashed, abused, misused, or modified in any form, or has been damaged by water, dust, or other contaminants, we reserve the right to deny any returns, exchanges or warranty service.

If you feel your product falls within the warranty guidelines please email the following information and a specialist will contact you within 24 business hours:

Send email to: customerservice@remotecontrolhobbies.com

  1. Name
  2. Original order number
  3. Product description or Product Code
  4. Describe the issue
  5. Attach picture(s) if possible

Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We can assume no responsibility for the correct use, installation, application, or maintenance of the products that we sell. No liability shall be assumed or accepted for any damages, losses, or costs resulting from the use of the products. Any claims arising from the operation, failure, or malfunctioning of the products will be denied.