RETURN POLICY

Return and Refund Policy

You may return new, unused merchandise within 10 days of purchase, subject to the conditions below. Contact Dirt Cheap RC for a return authorization (RMA) before sending anything back.

Return Requirements

Returned items must include all original contents and packaging. Used items and returns without an approved RMA will not be accepted.

The following items are ineligible for return:

  • Used merchandise
  • Kits with a broken protective seal
  • Special orders
  • Fuel
  • Standalone or installed electronics

Refunds

Store-credit refunds do not incur restocking fees. Refunds to the original payment method may be subject to a 20% restocking fee.

Refunds cover the product price only. Shipping and handling charges are nonrefundable. If you do not specify your preferred refund method, we will issue store credit.

How to Request a Return

  1. Email dronezonecentral@gmail.com with your order number, the item you wish to return, and the reason for the return.
  2. Wait for approval, your RMA number, and return instructions.
  3. Include your order number or original packing slip and the RMA number inside the package.
  4. Pack the item and all original contents inside a separate shipping box. Do not attach shipping labels directly to the product packaging.
  5. Write the RMA number on the outside of the shipping box and send it to the address provided in your approval.

Allow reasonable shipping time plus 3–5 business days for return processing. We will email you when your return has been processed.

Defective Products and Manufacturer Warranties

Manufacturer warranties are handled according to each manufacturer’s terms. Contact the manufacturer directly for defective products, including electronics. Keep your original purchase receipt.

For manufacturer contact information, visit our Warranty Information page. We can also help you locate the appropriate support contact.

Damaged or Incorrect Items

Inspect your order when it arrives. Report shipping damage within 48 hours and incorrect items within five business days of delivery.

Email your order number and clear photos of the item, shipping box, and packaging. Keep all packaging while the issue is reviewed.

Refused or Undeliverable Packages

If a shipment is refused or returned as undeliverable, the customer is responsible for return shipping charges and applicable return fees.

Contact Us

For return requests or questions, email dronezonecentral@gmail.com.