Shipping policy
Shipping and Handling
(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS), United Parcel Service (UPS), OnTrac, or DHL Worldwide Express. With USPS, we use delivery confirmation with domestic shipping and packages are insured. UPS, Ontrac and DHL shipments have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver.
If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.
If you do not select Signature Waiver: You may be required to sign for your package upon delivery.
Orders placed by 2:00 p.m. PST usually ship same day, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order out. In order to determine how long it may take for your order to be processed, please use the following table as an estimate:
| Shipping Type Selected |
Usually ships within (Business Days) |
| UPS Next Day, 2 Day | Same Day * |
| UPS 3-Day | 1 day |
| USPS Priority Mail / Express Mail (Domestic and International) | 1 day |
| UPS Ground, OnTrac | 1 day |
| USPS First Class Mail, Parcel Post | 1 - 2 days |
| UPS->Post Office (UPS SurePost or UPS Mail Innovations) | 1 - 2 days |
| FREE Super Saver Shipping | 1 - 2 days |
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.
* Processing time is dependent on order volume. An estimated delivery date will be provided during checkout.
Express Delivery Services If you need fast service, we can get your order to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for UPS and USPS express services:
UPS Next Day Air or Next Day Air Saver (1 day) and UPS 2nd Day Air (2 day): Next Day Air orders received on Friday will be delivered on Monday. No deliveries will be made on Saturday, Sunday or UPS observed holidays. Please note that a signature may be required before delivery person can release the package.
USPS Express Mail (2-4 days): Express Mail orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.
Saturday Delivery: If you select the Saturday delivery option during checkout, only the shipping methods that provide Saturday delivery will be shown on the screen. (USPS may, but is not guaranteed to, deliver on Saturdays. In order to guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options (these are shown as the higher priced options) available with UPS.
Offer applies to all orders shipped within the contiguous 48 states where multiple carriers are available. Orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses are eligible to receive Discounted Super Saver Shipping (see details below). If you choose our $1.99 Flat Rate Shipping option we will ship your order via the most cost-effective shipping method; usually this will be Ground shipping, but we may ship via other options when applicable. Orders shipped using our $1.99 Flat Rate Shipping option may take 3 - 7 business days for delivery. Offer may be used in conjunction with a other promotions. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order's eligibility for $1.99 Flat Rate Shipping.
*Some restrictions apply: Additional shipping charges apply to oversized boxes, excessive shipping weights and hazardous materials such as fuel.
Interruption of Service
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
To learn more about UPS's Terms and Conditions, please click here.
Additional Fees and Regulations
Government regulations require that we ship hazardous materials within the contiguous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Fuel is also available for store pick-up. Additional fees may apply to hazardous materials.
Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.
We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:
What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (UPS) United Parcel Service, (USPS) United States Postal Service, APC Postal Logistics, or DHL Express Worldwide. Please note that not all shipping choices may be available for your country.
The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
To help you decide which method of shipping to choose, please review our list below that explains each shipping option:
United Parcel Service (UPS)UPS Worldwide Express
Delivery by 10:30 a.m. or 12:00 noon usually in 1-3 days to most countries, tracking is available, package is insured. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.
UPS Worldwide Saver
Delivery by end of day usually in 1-3 business days to most countries, tracking is available, package is insured. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.
UPS Worldwide Expedited
Delivery by end of day usually in 2-5 business days to most countries, tracking is available, package is insured. Customs, duties and taxes are not included in our shipping costs and are payable by customer upon delivery of package.
UPS->Post Office (UPS Mail Innovations International)
Delivery varies, tracking is not available, package is insured. With this service, the package will start its transit with UPS, but final delivery will be made by your country's Post Office. While most packages are delivered within 15 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
United States Parcel Post (USPS)
USPS Express MailInternational
Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS Priority Mail International
Delivery usually in 6-10 business days,tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS First Class Mail International
Delivery varies, tracking is not available, package is insured.While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
APC Postal Logistics
APC -> Postal Delivery
Delivery usually in 5-10 business days, limited tracking is available while in transit in the United States, package is insured. While most packages are delivered within 5-10 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
DHL Express
DHL Express Worldwide
Delivery usually in 5 business days, limited tracking is available to major destinations, package is insured. While most packages are delivered within 5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
Discounted Super Saver Shipping
For International orders, we offer Discounted Super Saver Shipping which is a discounted shipping option that will typically ship using UPS Mail Innovations or USPS Priority Mail International. Rather than paying the full amount, we offer discounted rates with discounts comparable to those provided to our U.S. customers based on what a U.S. customer would normally pay to ship the same package via Ground shipping.
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