Frequently Asked Questions (FAQ)
🧠 Frequently Asked Questions (FAQ)
🔧 Orders & Products
Q: Are your parts brand new?
Yes—all of our parts are brand new unless clearly marked otherwise. Many items come from overstock or bulk deals, which is how we offer such great prices.
Q: Do you sell genuine OEM parts?
Absolutely. We source genuine parts from trusted distributors and brands like Traxxas, Arrma, Axial, Losi, and more.
Q: I’m not sure if a part fits my vehicle. Can you help?
Yes! Just shoot us a message with your RC model and the part you’re looking at—we’ll help you confirm fitment.
📦 Shipping
Q: How long does shipping take?
Most orders ship within 1 business day. Delivery times vary by location but typically arrive within 2–5 business days for domestic orders.
Q: Do you offer international shipping?
Yes—we ship worldwide! Please note that international shipping may take longer and customs delays are outside our control.
Q: How can I track my order?
As soon as your order ships, you'll receive a tracking number by email. You can also log in to your account to view tracking info.
💬 Returns & Support
Q: What’s your return policy?
We accept returns on unused items within 10 days of delivery. Please contact us before sending anything back so we can issue a return authorization.
Q: I received a damaged or incorrect item—what should I do?
We’re sorry about that! Please contact us right away with a photo of the item, and we’ll make it right—either with a replacement or refund.
Q: How do I contact support?
You can reach us via our [Contact Us page] or email us at [your support email address]. We respond to most inquiries within 1 business day.
💳 Payments & Pricing
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure checkout options.
Q: Why are your prices lower than other RC shops?
We buy in bulk, clear out overstocked inventory, and operate lean—so we can pass the savings on to you.
🛠 Other Questions
Q: Do you offer bulk or dealer discounts?
If you’re a hobby shop or builder ordering in volume, contact us—we’re open to partnerships and bulk discounts.
Q: Can I suggest a product for you to carry?
Definitely. We love hearing from the RC community. Let us know what you’re looking for!
👍 Still have questions?
Reach out to us directly—we’re happy to help!
👉 [Contact Us] | 📧 [support@dirtcheap-rc.com]
Frequently Asked Questions FAQ Get your answers